Information We Collect
When you contact us, we may collect details such as your name, phone number, email address, service address, and information about your furnace or repair needs.
Our website may also collect basic technical information, such as your browser type, device details, pages visited, and the date and time of your visit.
How We Use Information
We use your information to respond to questions, arrange service, communicate about your request, and provide customer support.
We may also use website information to maintain our site, understand how visitors use it, and improve the information and services we offer.
Cookies and Tracking
Our website may use cookies and similar technologies to remember preferences, support website functions, and understand visitor activity.
You can adjust your browser settings to block or delete cookies. Some website features may not work as intended if you disable them.
Analytics and Third-Party Tools
We may use analytics or other third-party website tools to measure site activity and improve performance. These tools may collect information through cookies or similar technologies.
Third-party tools handle information under their own privacy policies. We do not control those policies or practices.
Data Sharing and Disclosure
We do not sell your personal information. We may share it with service providers who help us operate our website, manage communications, or support our business, and they may use it only to perform those services.
We may also disclose information when required by law or when needed to protect our rights, customers, or business.
Data Retention
We keep personal information for as long as needed to respond to your request, provide services, maintain business records, and meet legal obligations.
When information is no longer needed for these purposes, we take reasonable steps to delete it or remove identifying details.
Data Security
We use reasonable safeguards to help protect the information you share with us from unauthorized access, loss, or misuse.
No website or method of sending information over the internet is completely secure. Please contact us by phone if you prefer not to send personal details through the website.
Your Rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we hold about you.
To make a privacy request, contact us using the details below. We will review and respond to your request as required by applicable law.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has shared personal information with us, contact us so we can review the matter and take appropriate steps.
Changes to This Policy
We may update this policy as our practices or legal requirements change. When we do, we will post the revised policy on this page and update its effective date.